PTCL Helpline – Contact Numbers and Addresses

PTCL Helpline number for assistance related to all services is ‘1218’. You can reach out to PTCL customer care through different PTCL helpline numbers covered in this article. PTCL provides services related to voice calls and the internet to its customers.
As PTCL is the biggest telecommunication company in Pakistan, it has a big network of PTCL helpline numbers and corporate customer centers around the country.

PTCL Helpline Numbers:

Helpline#: 1236
For Order: 0800 8 0800
For Complaints: 1218
Directory: 1217
Billing Helpline: 1200
PTCL Whatsapp#: 0331 2181218
PTCL corporate customers: 1260
Email: [email protected]

New service requirement or purchase assistance1218
To Update Directory Inquiry0800 0 1217
OSS Helpline111 28 28 28 
Corporate Helpline1260 & 111 20 20 20
Billing information1200
Inquiry or directory services1217
Complaint registration or help on any fault1218
Assistance on all services1218

Toll-Free Number (TFN) – 0800 Service:

Companies can use this dynamic call handling service for their contact centers. The power of advanced network-based offerings can help any contact center maximize its effectiveness. It includes announcements, routing, redirection, and control of the system.


  • It can route and manage toll-free calls intelligently.
  • Resolve call-handling issues quickly and efficiently by load balancing between the contact centers.
  • It requires no special equipment – PTCL provides the technology for it.


  • A simple and valuable channel for customers to communicate.
  • It can be accessible from anywhere in the country.

PTCL Corporate Customer Centers:

PTCL Customer centers are located all over Pakistan to support their customers related to its services. Following are its features:

  • One window for all services.
  • Quick processing of Customer requests.
  • Guidelines for new services.

PTCL’s corporate Customer Centers (CCC) location is available with the city name in the table.

IslamabadPTCL Exchange, Nazim-ud-Din Road, F-8/1, Islamabad
LahorePTCL Zonal Office Central, 131-A, Tufail Road, Lahore Cantt
KarachiPTCL Zonal Office, Ground Floor, Hatim Alvi Road, Clifton, Karachi
Central Telephone Exchange, Chiniot Bazaar, Faisalabad
MultanPTCL Central Exchange Building, L.M.Q Road, Dera Adda, Multan
PTCL Site Exchange, Small Industrial Estate, Sialkot
GujranwalaPTCL Regional Office, Ground Floor, Corporate Services,
opposite BISE office, Lohianwala Bypass, Gujranwala
PeshawarTelephone House, PTCL Zonal Office, 1st the Mall, Peshawar Cantt

PTCL Head Office Contact Number:

PTCL F-8 Exchange
Nazim-Ud-Din Road
F-8/1, Islamabad
PTCL helpline number Islamabad:  111 20 20 20
Ground Floor, EVP Office,
Hatim Alvi Road, Clifton, Karachi.
PTCL helpline number Karchi: 111 20 20 20
26A Civic Centre
Barkat Market, Garden Town, Lahore.
PTCL helpline number Lahore: 111 20 20 20

PTCL Live Chat:

You can contact PTCL support providers through the PTCL Live Chat option provided by the company. This option works from 9 am to 9 pm every Monday to Saturday. To access this feature, click here.

PTCL Feedback Form:

If you want to register a PTCL complaint or have any inquiries or suggestions about their services, you can contact them through this form available on the PTCL site.

PTCL Complaint Status:

You can register PTCL Complaint through six methods. After registration of your complaint, you can check its status through this form.


How can I talk to PTCL customer care?
Call PTCL toll-free number 1236.

How can I get PTCL Internet connection?
You can order online through ptcl.com.pk or call 1218 and ask them for a new internet connection.

Is PTCL WIFI unlimited?
PTCL provides high-speed internet with unlimited data options.

How can I call PTCL from WhatsApp?
Send ‘Hi’ msg to PTCL Whatsapp number(03312181218).

How can I check my Internet connection speed?
Click on PTCL Speed Test to check your internet speed and the quality of your internet connection.

Where should the customer lodge complaint regarding VMS problems?
You can lodge your complaint on PTCL helpline 1218.

Do I have to go to a customer call center to register a complaint?
You can lodge your complaint from your home 24/7 by calling on PTCL Complaint number 1218.

I am unable to access the service through my landline or V-Fone. What should I do?
Call 1218 for landline or call 1015 for the V-Fone helpline and register a complaint.

How can I get the PTCL Duplicate bill?
You can easily get your PTCL Duplicate Bill by reading the article. All you need is your phone no. and PTCL account id.

How do I subscribe to Conference Call?
You can subscribe by calling 1218 or by visiting PTCL Shop.


PTCL provides many ways to contact their support agents through calls, the internet, or physically visiting their support centers. You can call on PTCL helpline number 24/7 to register your complaints or if you want to inquire about their services. We tried our best to provide you the accurate information about their helpline numbers and support center’s addresses.

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